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Terms Conditions That Govern Your cz22 Account

These Terms & Conditions set out what you agree to when you open and use a cz22 account — covering how your wallet works, what we expect from you, and what you can expect from us.

Applies to all account holdersJazzCash, Easypaisa & Raast coveredPakistan-region eligibility appliesSubject to local lawLast reviewed and current

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HOW WE APPLY THESE RULES

Account Security, Data and Your Rights Under These Terms

Your account security and the integrity of your wallet are central to how we apply these terms day to day. We use SSL encryption across all account sessions and require PIN or OTP verification for transactions processed through JazzCash, Easypaisa, and Raast. These security steps are not optional — they are part of the agreed conditions of using your account. If you have questions about how your data is handled or how long your account records are retained, contact support with your account reference number and we will walk you through the relevant clause.

Data Handling

Your account data is held in line with the data clauses in these terms. We do not share your personal details with third parties except where required by the terms or applicable law.

Account Security

OTP verification is required for JazzCash, Easypaisa, and Raast transactions. If you suspect unauthorised access, report it immediately through live chat so we can act under the security terms.

Retention Policy

We retain account and transaction records for the period set out in these terms. You can request a summary of your records by contacting support with your registered account details.

Requesting Changes

To request a correction to your account information or to raise a terms dispute, submit a written request via email or in-app help. We respond with a clause-specific explanation.

What These Terms Actually Cover

cz22 Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

By creating an account on cz22, you confirm that you have read and accepted these Terms & Conditions in full. The terms govern every aspect of your account relationship with us — from the moment you register through to how your wallet balance is managed, how

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transactions via JazzCash, Easypaisa, and Raast are processed, and the conditions under which your account may be reviewed or closed. We reserve the right to update these terms; when we do, we will notify you through your registered account contact. Continued use of your account after
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any update means you accept the revised terms. These terms are written in English and the English version controls in any dispute or inconsistency. Access to cz22 services depends on local law in your region — if local law does not permit access, these terms do
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not create any entitlement. Nothing in this document constitutes a legally binding agreement where access is restricted by the applicable jurisdiction. If you disagree with any part of these terms, the correct step is to stop using your account and contact our support team to request
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closure.

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

TERMS CONTACT PATHS

How to Reach Us About These Terms

If any clause in these Terms & Conditions is unclear, or if you believe a term has been applied incorrectly to your account, our support team is the right starting point. Raise your concern through live chat, email, or the in-app help section — whichever is quickest for you. We aim to respond to terms-related queries with a written explanation of how the relevant clause applies to your specific account situation.

Live Chat Start a chat directly from your account dashboard to ask about any clause, account restriction or transaction rule under these Terms & Conditions.

Email Support Send a written query to our support address for a documented response — useful when you need a record of how a specific term was explained or applied.

In-App Help Open the Help section inside the cz22 app or mobile site to find the terms page, submit a query, or track an open terms-related support ticket.

Frequently Asked Questions About These Terms

These are the questions we hear most often about how the Terms & Conditions apply to real account situations — covering wallet transactions, account closures, dispute steps, and what happens if the terms change while your account is active.

Yes. All transactions processed through JazzCash, Easypaisa, and Raast are governed by these terms. The payment method does not change the conditions that apply to your account wallet.

We notify you through your registered contact when terms change. Continuing to use your account after the update date means you have accepted the revised terms. You can close your account before that date if you disagree.

Access depends on local law and is available only where permitted in your region. These terms do not create any entitlement to access where local law restricts it.

Contact support via live chat or email with your account reference and the specific clause you believe was misapplied. We will provide a written explanation of how it was applied and why.

Records are kept for the retention period stated in these terms. To request a copy or summary of your records, contact support with your registered account email and we will process the request.

On closure, any verified wallet balance is returned to your registered JazzCash, Easypaisa, or Raast account after identity verification, in line with the withdrawal clause of these terms.

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